Legal

Terms of Service

Please read these Terms of Service carefully before using Halal HUB. By accessing our platform, you agree to comply with these terms and conditions.

1. Introduction

Welcome to Halal HUB. We value your trust and are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard the information you provide when using our website, mobile applications, and related services.Our goal is to ensure complete transparency about the way your information is handled. Whether you are browsing verified restaurants, placing an order, registering a restaurant, or simply visiting our website, we want you to understand what information is collected, why it is collected, and how it benefits your experience.By accessing or using Halal HUB, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein. If you do not agree with any part of this policy, please discontinue the use of our services.This Privacy Policy applies to all users of Halal HUB, including customers, restaurant partners, website visitors, and anyone interacting with our services.

2. Information We Collect

To provide a reliable, secure, and personalized experience, Halal HUB may collect different categories of information depending on how you interact with our platform.

When creating an account or contacting us, you may provide personal information such as your full name, email address, phone number, and profile details.

Account Information

We collect information related to your account, including login credentials, account preferences, saved addresses, favorite restaurants, and order history.

Payment Information

When placing an order, payment information is processed through secure third-party payment providers. Halal HUB does not store complete payment card information on its own servers. Device Information

We automatically collect information about the device used to access our services, including:

  • Device model
  • Operating system
  • Browser type
  • IP address
  • Language settings
  • Unique device identifiers

Location Information

With your permission, we may collect your location to display nearby verified halal restaurants, calculate delivery distances, improve search accuracy, and provide real-time delivery tracking. Usage Information

We also collect information about how you interact with our platform, including pages visited, search queries, restaurant views, clicks, session duration, and app usage patterns. This information helps us improve our products and user experience.

3. How We Use Your Information

The information we collect enables us to provide a safe, reliable, and efficient platform for both customers and restaurant partners.

We may use your information to:

  • Create and maintain your account
  • Process food orders and secure payments
  • Connect customers with verified halal restaurants
  • Display nearby restaurants based on your location
  • Provide real-time order tracking
  • Improve search accuracy and recommendations
  • Personalize your experience
  • Respond to customer support requests
  • Send important service notifications
  • Detect suspicious or fraudulent activities
  • Analyze platform performance and user behavior
  • Improve our products, services, and overall customer experience
  • Comply with applicable laws and legal obligations

We use your information only for legitimate business purposes and never collect more information than necessary.

2. Information We Collect

Halal HUB respects your privacy and does not sell your personal information to advertisers or third parties.

However, certain information may be shared when necessary to provide our services.

Restaurant Partners

When you place an order, relevant information such as your name, delivery instructions, and ordered items is shared with the selected restaurant to prepare your order.

Delivery Partners

Information necessary to complete your delivery, including your delivery address and contact details, may be shared with delivery personnel.

Payment Providers

Payments are securely processed through trusted payment partners. These providers receive only the information required to complete the transaction.

Service Providers

We may work with trusted third-party providers that help us operate our platform, including cloud hosting, analytics, customer support, email delivery, and technical infrastructure.

Legal Requirements

We may disclose information when required by law, legal proceedings, government authorities, or to protect the rights, safety, and security of Halal HUB, our users, or the public.