Refund Policy

1. Overview

This Refund Policy explains the circumstances under which refunds may be granted for orders placed through Halal Hub. Our goal is to ensure a fair and transparent experience for both customers and restaurant partners.

Refund requests are reviewed individually based on the order details, restaurant response, and available evidence. By placing an order through Halal Hub, you agree to this Refund Policy.

2. Eligible Refunds

You may be eligible for a refund if one of the following situations occurs:

• Your order was accepted but never delivered.
• The restaurant cancelled the order after payment.
• You received incorrect items.
• Your order was incomplete.
• The food arrived damaged or unsafe to consume.
• A duplicate payment or technical payment error occurred.

Each request is carefully reviewed before a refund decision is made.

3. Non-Refundable Cases

Refunds are generally not provided in the following situations:

• You changed your mind after the restaurant began preparing your order.
• The food met the order requirements but did not match your personal taste.
• Incorrect delivery information was provided.
• Minor delays caused by weather or traffic conditions.
• The order was successfully delivered as requested.

These situations do not normally qualify for compensation.

4. How to Request

If you believe you qualify for a refund, please contact Halal Hub Support within 24 hours after your order.

To help us process your request quickly, include:

• Order ID
• Description of the issue
• Photos (if applicable)
• Additional supporting information

Providing complete information helps us review your request more efficiently.

5. Refund Process

After receiving your request, our team will:

1. Verify your order information.
2. Contact the restaurant if necessary.
3. Review the evidence provided.
4. Make a fair decision based on our policies.
5. Notify you of the final outcome.

Most refund requests are resolved within 1–3 business days.

6. Refund Time

If your refund is approved, processing times depend on your payment method.

Typical processing times:

• Credit / Debit Cards: 5–10 business days
• Digital Wallets: 3–7 business days
• Bank Transfers: Processing times vary by bank.

Some delays may occur depending on your financial institution.

7. Payment Methods

Approved refunds are returned using the original payment method whenever possible.

Depending on the payment provider, refunds may be issued through:

• Credit or Debit Card
• Mobile Payment
• Bank Transfer
• Store Credit (where applicable)

Halal Hub does not charge additional fees for approved refunds.

8. Changes to Policy

We may update this Refund Policy from time to time to reflect changes in our services, legal requirements, or operational procedures.

The latest version will always be available on this page. Continued use of Halal Hub after updates indicates acceptance of the revised policy.

9. Contact Us

If you have questions regarding refunds or need assistance with an order, our support team is here to help.

We are committed to resolving refund-related issues fairly, quickly, and transparently for both customers and restaurant partners.